Last updated: 8/24/2025
Privacy-First Approach
RefundHelper is designed with privacy as a core principle.
✅ What We DON'T Do
- • No cookies stored on your device
- • No personal data stored on our servers
- • No account creation required
- • No email addresses collected
- • No data sold to third parties
✅ What We DO
- • Anonymous usage analytics only
- • Process data locally in your browser
- • Protect your privacy by design
- • Transparent about all data practices
- • GDPR and CCPA compliant approach
Introduction
RefundHelper ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our refund request generation service at refundhelper.app (the "Service").
This Policy applies to all users of RefundHelper, regardless of location. If you do not agree with this Privacy Policy, please do not use our Service.
Information We DON'T Collect or Store
RefundHelper is designed to protect your privacy. We deliberately do not collect or store:
- •Personal Information: Names, email addresses, phone numbers, or addresses
- •Financial Information: Purchase amounts, transaction IDs, or payment details
- •Refund Request Content: The actual text of generated refund requests
- •Merchant Information: Company names or support email addresses you enter
- •Account Information: No accounts are created; the service is completely anonymous
- •Cookies: We do not place any cookies on your device
All form data you enter is processed locally in your browser and is never transmitted to our servers.
Anonymous Analytics Data We Collect
We use PostHog (a privacy-focused analytics platform) to collect anonymous, aggregated usage data to improve our service. This includes:
Technical Information:
- •Browser type and version (e.g., Chrome 121)
- •Operating system (e.g., Windows, macOS, iOS)
- •Screen resolution and device type
- •IP address (for general location - country/region level only)
- •Timestamp of visits and session duration
Usage Patterns (Anonymous):
- •Which pages you visit on our website
- •Button clicks and form interactions (but not form content)
- •General refund categories selected (e.g., "subscription service" but not the specific company)
- •Currency and region selections (for legal analysis purposes)
- •Whether refund requests were successfully generated
Important: Anonymous Data Only
All analytics data is collected anonymously and cannot be traced back to individual users. We cannot identify who you are or link your usage patterns to your personal identity.
How We Use Anonymous Data
We use the anonymous analytics data solely to:
- Improve User Experience: Understand how users navigate and interact with the service
- Optimize Performance: Identify and fix technical issues or slow-loading pages
- Enhance Features: Determine which features are most useful and need improvement
- Legal Analysis: Understand which consumer protection laws are most relevant to users
- Service Reliability: Monitor uptime and performance metrics
- Usage Patterns: Understand general trends to better serve our users
We NEVER use this data for marketing, advertising, or commercial purposes beyond improving the service itself.
PostHog Analytics Platform
We use PostHog, a privacy-focused analytics platform, to collect anonymous usage data. PostHog is designed with privacy in mind and offers several protections:
- •Data Minimization: Only collects necessary anonymous data
- •No Cross-Site Tracking: Data is not shared with other websites
- •IP Anonymization: IP addresses are anonymized and not stored in full
- •GDPR Compliant: Designed to meet European privacy standards
PostHog's Privacy Policy: You can review PostHog's data handling practices at https://posthog.com/privacy
No Cookies Policy
RefundHelper does not use cookies of any kind.
We do not place cookies, local storage data, or any other tracking technologies on your device. This means:
- No cookie consent banners are needed
- Your browser settings are not modified
- No persistent data is stored on your device
- Each visit to our site is completely independent
This is by design to protect your privacy and ensure a clean browsing experience.
Data Sharing and Third Parties
We do not sell, trade, or otherwise transfer your data to third parties.
The only third-party service we use is PostHog for anonymous analytics. PostHog:
- Only receives anonymous, aggregated data
- Cannot identify individual users
- Is bound by their own privacy policy and GDPR compliance
- Does not sell or share data with other parties
Legal Disclosure: We may disclose anonymous usage statistics if required by law, court order, or legal process. However, since we don't collect personal information, there would be no personal data to disclose.
Data Security
Since we don't collect or store personal information, traditional data security concerns are minimized. However, we still implement security measures:
- HTTPS Encryption: All connections to our site are encrypted
- No Data Storage: Personal form data never leaves your browser
- Secure Hosting: Our website is hosted on secure, monitored infrastructure
- Regular Updates: We keep our systems and dependencies updated
- Anonymous Analytics: Even our analytics cannot identify individual users
Your Privacy Rights
Since we don't collect personal information, traditional privacy rights (like data access, correction, or deletion) don't apply in the usual sense. However, you have these rights:
Universal Rights:
- Opt-Out of Analytics: Use browser settings to block analytics (see below)
- Complete Anonymity: No account creation or identification required
- Data Portability: All generated content stays in your browser
- Right to Information: This privacy policy explains all our practices
How to Opt-Out of Analytics:
- • Enable "Do Not Track" in your browser settings
- • Use browser extensions that block analytics (like uBlock Origin)
- • Browse in incognito/private mode
- • Contact us to request exclusion from analytics
GDPR & CCPA Compliance
While we only collect anonymous data, our practices align with GDPR (European Union) and CCPA (California) privacy standards by design.
Children's Privacy
RefundHelper is not intended for use by children under 13 years of age. We do not knowingly collect any information from children under 13.
Since our service doesn't collect personal information from anyone, this protection is built into our design. If you believe a child has used our service, please contact us.
International Users
RefundHelper is available worldwide. Our privacy practices are designed to meet the highest international standards, including:
- GDPR (European Union)
- CCPA (California, USA)
- PIPEDA (Canada)
- Privacy Act (Australia)
Since we don't collect personal information, compliance with these regulations is simplified, but we still adhere to their principles of transparency and user control.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
We will never change our core privacy principle: We will not collect or store personal information without clearly updating this policy and providing notice.
Continued use of the service after changes are posted constitutes acceptance of the updated policy.
Email Communications
Full Disclosure: Email Contact and Updates
We do not sell your information, but if you contact us through our contact form, we may occasionally send you updates about RefundHelper, new features, or other relevant information that we believe may be helpful to you.
Your Rights Regarding Email Communications:
- Easy Opt-Out: You will be able to opt out at any time
- Unsubscribe Links: Every email will include a clear unsubscribe option
- Immediate Removal: Opt-out requests are processed immediately
- No Sharing: Your email is never sold, shared, or given to third parties
- Relevant Content Only: Updates relate to consumer rights and RefundHelper improvements
Primary Use: Your contact information will primarily be used to respond to your original message or inquiry. Any additional communications are secondary and always optional.
Privacy Questions or Concerns
If you have questions about this Privacy Policy, our data practices, or want to opt-out of analytics or email communications, please contact us.
We are committed to addressing any privacy concerns promptly and transparently.
Privacy Policy Summary
No Personal Data
We don't collect, store, or process any personal information
No Cookies
No cookies, tracking, or persistent data on your device
Anonymous Analytics
Only anonymous usage data to improve the service